Technical Support Computer Viruses FAQ
To increase your computer’s security and decrease the change of a possible virus, we recommend that you keep your computer’s operating system up to date as well as install an antivirus software package. If you don’t have an antivirus software package already installed on your computer, you can download a free, personal version from several reliable vendors. Visit one of the sites listed below to download virus protection software, and follow the provided instructions for installation and usage.
- AVG Anti Virus Free Edition for Windows *
- AntiVir Personal Edition for Windows *
- Agax Anti-Virus for Macintosh *
The most important thing to remember when using antivirus software is to keep it current. Antivirus software is continually updated to guard against the latest threats. Updates are typically available through your antivirus software vendor.
For more information about viruses and antivirus software, visit:
* Please note that neither Excelsior College nor the colleges and universities working with Excelsior to offer online courses are responsible for preventing virus infections or providing technical support for any antivirus software you may choose to install.
If you suspect you have a virus, open your antivirus software and run a scan on your computer. Many times, a simple scan of the antivirus software can catch and quarantine problems. If you still experience problems, you may have to call a computer repair service to run a diagnostic and recommend the next steps.
A computer virus is a software program deliberately designed to interfere with your computer’s operation. These programs can corrupt or delete your files, access your personal data, and will often use the Internet to spread to other computers.
Basic viruses rely on computer users to inadvertently share them. Some viruses, such as Trojans, can masquerade as beneficial programs in order to lure users into downloading and installing them. Other viruses, known as worms, replicate and automatically send themselves to other computers through software programs such as email.